Nutshell Alternatives

Looking for a Nutshell Alternative?

Nutshell Alternative
Try It Now for FREE
14 Days free trial. No credit card required.
Contact Management
ComparisonNutshell
Create and manage Contacts from a single page
Edit records like excel×
Add notes, conversations and tasks from the list view×
Customize columns
Save filters
Field level permissions×
Record level permissions
Bulk Email sends
Sales territories and assignment rules
Visual deal pipeline
Signup for Free
14 Days free trial. No credit card required.
Followups & Lead Nurturing
Lead Management - Lead followup automation

 

Smart followups so that you won’t miss out on any lead

CompanyHub reminds you of contacts you need to followup. Just set hotness indicating how often you would like to stay in touch.
Whenever there is lack of communication, you will automatically get a followup reminder.

ComparisonNutshell
Smart followup suggestions for contacts×
Smart followup suggestions from email×
Set next followup date in a click
Signup for Free
14 Days free trial. No credit card required.
Email Management
Advanced email features to build strong connections with your customers

 

Email Tracking CRM

 

ComparisonNutshell
2 way email sync
Bulk Emails
Email Templates
Email Tracking
Tracking mails from Gmail
Remind if no reply×
Email SchedulingOnly in automated workflow
Signup for Free
14 Days free trial. No credit card required.
Customization and Automation
Easy to understand, easy to use and easy to setup workflows

You can track anything. Not just leads.

Automotive
  • Quotes
  • Commissions & Incentives
  • Scheduled Payments
  • Loan Disbursements
  • Vendors & Showrooms

Manufacturing
  • Products
  • Pricelists
  • Quotations & Orders

Real Estate
  • Properties / Projects
  • Bookings
  • Site visits
  • Payments
  • Agreements

Travel
  • Itinerary
  • Packages
  • Locations
  • Suppliers
  • Bookings

 

 

ComparisonNutshell
Business Logic / Rules / FlowLimited
– Works on data import×
– Works on creating / updating multiple records using API
– Create using flow chart instead of code
Scheduled workflow without code
Bulk changes without code
Custom Tables×
Custom Fields
Separate Database
Signup for Free
14 Days free trial. No credit card required.
Reporting
Powerful real-time reporting to keep you updated on your business

But Companyhub makes is much easier to play with reports and updates reports instantly

 

ComparisonNutshell
Dashboards
Standard reports
Custom reports
Charts & Tabular reports
Reporting on custom tables & custom fields
Report sharing
Signup for Free
14 Days free trial. No credit card required.
Quotation & Inventory
Easily create your own Custom quotes, sales order, products and pricing lists
ComparisonNutshell
Product configuration
Product list
Pricelists×
Quotation TemplatesUsing third party app
Sales OrderUsing third party app
Inventory×
Signup for Free
14 Days free trial. No credit card required.
Integrations
Integrate 100s of apps seamlessly
ComparisonNutshell
Capture leads from websiteUsing third party app
API
Zapier
PieSync
Signup for Free
14 Days free trial. No credit card required.
Abhishek A Agrawal
March 3, 2020

Nimble CRM Alternatives

Looking for a Nimble Alternative?

Nimble Alternative
Try It Now for FREE
14 Days free trial. No credit card required.

CompanyHub Has Most of the Features of Nimble CRM
Then What Makes CompanyHub Much Better?

Contact Management
ComparisonNimble
Create and manage Contacts from a single page
Edit records like excel×
Add notes, conversations and tasks from the list view×
Customize columns
Save filters
Field level permissions×
Record level permissions
Bulk Email sendsLimited to 100-300 per day
Sales territories and assignment rules×
Visual deal pipeline
Signup for Free
14 Days free trial. No credit card required.
Followups & Lead Nurturing
Lead Management - Lead followup automation

 

Smart followups so that you won’t miss out on any lead

CompanyHub reminds you of contacts you need to followup. Just set hotness indicating how often you would like to stay in touch.
Whenever there is lack of communication, you will automatically get a followup reminder.

ComparisonNimble
Smart followup suggestions for contacts
Smart followup suggestions from email×
Set next followup date in a click
Signup for Free
14 Days free trial. No credit card required.
Email Management
Advanced email features to build strong connections with your customers

 

Email Tracking CRM

 

ComparisonNimble
2 way email sync
Bulk EmailsLimited to 100-300
Email Templates
Email Tracking
Tracking mails from Gmail
Remind if no reply×
Email Scheduling×
Signup for Free
14 Days free trial. No credit card required.
Customization and Automation
Easy to understand, easy to use and easy to setup workflows

You can track anything. Not just leads.

Automotive
  • Quotes
  • Commissions & Incentives
  • Scheduled Payments
  • Loan Disbursements
  • Vendors & Showrooms

Manufacturing
  • Products
  • Pricelists
  • Quotations & Orders

Real Estate
  • Properties / Projects
  • Bookings
  • Site visits
  • Payments
  • Agreements

Travel
  • Itinerary
  • Packages
  • Locations
  • Suppliers
  • Bookings

 

 

ComparisonNimble
Business Logic / Rules / Flow×
– Works on data import×
– Works on creating / updating multiple records using API×
– Create using flow chart instead of code×
Scheduled workflow without codeUsing third party
Bulk changes without code
Custom Tables×
Custom Fields
Separate Database
Signup for Free
14 Days free trial. No credit card required.
Reporting
Powerful real-time reporting to keep you updated on your business

But Companyhub makes is much easier to play with reports and updates reports instantly

 

ComparisonNimble
Dashboards
Standard reports
Custom reports×
Charts & Tabular reports
Reporting on custom tables & custom fields×
Report sharing
Signup for Free
14 Days free trial. No credit card required.
Quotation & Inventory
Easily create your own Custom quotes, sales order, products and pricing lists
ComparisonNimble
Product configuration×
Product list×
Pricelists×
Quotation Templates×
Sales Order×
Inventory×
Signup for Free
14 Days free trial. No credit card required.
Integrations
Integrate 100s of apps seamlessly
ComparisonNimble
Capture leads from websiteUsing third party app
API
Zapier
PieSync
Signup for Free
14 Days free trial. No credit card required.
Abhishek A Agrawal

Infusionsoft Alternatives

Looking for a Infusionsoft by Keap Alternative?

Kean Alternative
Try It Now for FREE
14 Days free trial. No credit card required.

CompanyHub Has Most of the Features of Infusionsoft CRM
Then What Makes CompanyHub Much Better?

Contact Management
ComparisonKeap/Infusionsoft
Create and manage Contacts from a single page
Edit records like excel
Add notes, conversations and tasks from the list view
Customize columns
Save filters
Field level permissions×
Record level permissions
Bulk Email sends
Sales territories and assignment rules×
Visual deal pipeline
Signup for Free
14 Days free trial. No credit card required.
Followups & Lead Nurturing
Lead Management - Lead followup automation

 

Smart followups so that you won’t miss out on any lead

CompanyHub reminds you of contacts you need to followup. Just set hotness indicating how often you would like to stay in touch.
Whenever there is lack of communication, you will automatically get a followup reminder.

ComparisonKeap/Infusionsoft
Smart followup suggestions for contacts×
Smart followup suggestions from email×
Set next followup date in a click×
Signup for Free
14 Days free trial. No credit card required.
Email Management
Advanced email features to build strong connections with your customers

 

Email Tracking CRM

 

ComparisonKeap/Infusionsoft
2 way email sync
Bulk Emails
Email Templates
Email Tracking
Tracking mails from Gmail
Remind if no reply
Email Scheduling
Signup for Free
14 Days free trial. No credit card required.
Customization and Automation
Easy to understand, easy to use and easy to setup workflows

You can track anything. Not just leads.

Automotive
  • Quotes
  • Commissions & Incentives
  • Scheduled Payments
  • Loan Disbursements
  • Vendors & Showrooms

Manufacturing
  • Products
  • Pricelists
  • Quotations & Orders

Real Estate
  • Properties / Projects
  • Bookings
  • Site visits
  • Payments
  • Agreements

Travel
  • Itinerary
  • Packages
  • Locations
  • Suppliers
  • Bookings

 

 

ComparisonKeap/Infusionsoft
Business Logic / Rules / FlowVery Limited
– Works on data import
– Works on creating / updating multiple records using API
– Create using flow chart instead of code
Scheduled workflow without code
Bulk changes without code
Custom Tables×
Custom Fields
Separate Database
Signup for Free
14 Days free trial. No credit card required.
Reporting
Powerful real-time reporting to keep you updated on your business

But Companyhub makes is much easier to play with reports and updates reports instantly

 

ComparisonKeap/Infusionsoft
Dashboards
Standard reports
Custom reports×
Charts & Tabular reports
Reporting on custom tables & custom fields×
Report sharing
Signup for Free
14 Days free trial. No credit card required.
Quotation & Inventory
Easily create your own Custom quotes, sales order, products and pricing lists
ComparisonKeap/Infusionsoft
Product configuration
Product list
Pricelists
Quotation Templates
Sales Order
Inventory
Signup for Free
14 Days free trial. No credit card required.
Integrations
Integrate 100s of apps seamlessly
ComparisonKeap/Infusionsoft
Capture leads from website
API
Zapier
PieSync
Signup for Free
14 Days free trial. No credit card required.
Abhishek A Agrawal

Netsuite Alternative For Small Business

Looking for a Netsuite Alternative?

Netsuite Alternative For Small Business | CompanyHub
Netsuite Alternative
Try It Now for FREE
14 Days free trial. No credit card required.

CompanyHub Has Most of the Features of Netsuite CRM
Then What Makes CompanyHub Much Better?

Contact Management
ComparisonNetsuite
Create and manage Contacts from a single page
Edit records like excel×
Add notes, conversations and tasks from the list view×
Customize columns
Save filters
Field level permissions
Record level permissions
Bulk Email sends
Sales territories and assignment rules
Visual deal pipeline×
Signup for Free
14 Days free trial. No credit card required.
Followups & Lead Nurturing
Lead Management - Lead followup automation

 

Stay in touch with all your valuable leads with just a single click

CompanyHub reminds you of contacts you need to followup. Just set hotness indicating how often you would like to stay in touch.
Whenever there is lack of communication, you will automatically get a followup reminder.

ComparisonNetsuite
Smart followup suggestions for contacts×
Smart followup suggestions from email×
Set next followup date in a click×
Signup for Free
14 Days free trial. No credit card required.
Email Management
Stay in touch with your contacts with advanced email features

 

Email Tracking CRM

 

ComparisonNetsuite
2 way email sync
Bulk Emails
Email Templates
Email Tracking
Tracking mails from Gmail
Remind if no reply
Email Scheduling
Signup for Free
14 Days free trial. No credit card required.
Customization and Automation
Focus less on repetitive processes, have more human interaction

Automotive
  • Quotes
  • Commissions & Incentives
  • Scheduled Payments
  • Loan Disbursements
  • Vendors & Showrooms

Manufacturing
  • Products
  • Pricelists
  • Quotations & Orders

Real Estate
  • Properties / Projects
  • Bookings
  • Site visits
  • Payments
  • Agreements

Travel
  • Itinerary
  • Packages
  • Locations
  • Suppliers
  • Bookings

 

 

ComparisonNetsuite
Business Logic / Rules / Flow
– Works on data import
– Works on creating / updating multiple records using API
– Create using flow chart instead of code
Scheduled workflow without code
Bulk changes without code
Custom Tables
Custom Fields
Separate Database
Signup for Free
14 Days free trial. No credit card required.
Reporting
Get in depth and real time insights into your business process.

But Companyhub makes is much easier to play with reports and updates reports instantly

 

ComparisonNetsuite
Dashboards
Standard reports
Custom reports
Charts & Tabular reports
Reporting on custom tables & custom fields
Report sharing
Signup for Free
14 Days free trial. No credit card required.
Quotation & Inventory
Get Customized CRM With Invoicing For Your Business
ComparisonNetsuite
Product configuration
Product list
Pricelists
Quotation Templates
Sales Order
Inventory
Signup for Free
14 Days free trial. No credit card required.
Integrations
Connect 100’s of apps to automate your work and find productivity super powers.
ComparisonNetsuite
Capture leads from website
API
Zapier×
PieSync
Signup for Free
14 Days free trial. No credit card required.
Abhishek A Agrawal

Highrise CRM Alternative

Looking for a Highrise Alternative?

Highrise CRM Alternative For Small & Medium-Sized Businesses
Highrise Alternative
Try It Now for FREE
14 Days free trial. No credit card required.

CompanyHub Has Most of the Features of Highrise CRM
Then What Makes CompanyHub Much Better?

Contact Management
ComparisonHighrise
Create and manage Contacts from a single page×
Edit records like excel×
Add notes, conversations and tasks from the list view×
Easy to setup/customizeLimited
Customize columns×
Save filters
Field level permissions×
Record level permissions
Bulk Email sends
Sales territories and assignment rules
Visual deal pipeline×
Signup for Free
14 Days free trial. No credit card required.
Followups & Lead Nurturing
Lead Management - Lead followup automation

 

Never miss out on your valuable leads

ComparisonHighrise
Smart followup suggestions for contacts×
Smart followup suggestions from email×
Set next followup date in a click×
Signup for Free
14 Days free trial. No credit card required.
Email Management
Stay on top of all conversations with advanced email features

 

Email Tracking CRM

 

ComparisonHighrise
2 way email sync
Bulk EmailsLimitations based on the plan you choose
Email Templates
Email Tracking
Tracking mails from Gmail
Remind if no reply×
Email Scheduling×
Signup for Free
14 Days free trial. No credit card required.
Customization and Automation
Design and manage workflows and custom tables as per your requirement

You can track anything. Not just leads.

Automotive
  • Quotes
  • Commissions & Incentives
  • Scheduled Payments
  • Loan Disbursements
  • Vendors & Showrooms

Manufacturing
  • Products
  • Pricelists
  • Quotations & Orders

Real Estate
  • Properties / Projects
  • Bookings
  • Site visits
  • Payments
  • Agreements

Travel
  • Itinerary
  • Packages
  • Locations
  • Suppliers
  • Bookings

 

 

ComparisonHighrise
Business Logic / Rules / Flow×
– Works on data import×
– Works on creating / updating multiple records using API×
– Create using flow chart instead of code×
Scheduled workflow without code×
Bulk changes without code×
Custom Tables×
Custom Fields
Separate Database
Signup for Free
14 Days free trial. No credit card required.
Reporting
Powerful real time reporting gives you deep insights and keeps you updated about all your businesses

But Companyhub makes is much easier to play with reports and updates reports instantly

 

ComparisonHighrise
Dashboards
Standard reports
Custom reports×
Charts & Tabular reports
Reporting on custom tables & custom fields×
Report sharing
Signup for Free
14 Days free trial. No credit card required.
Quotation & Inventory
Design your own quote template with custom products and pricing
ComparisonHighrise
Product configuration×
Product list×
Pricelists×
Quotation Templates×
Sales Order×
Inventory×
Signup for Free
14 Days free trial. No credit card required.
Integrations
Integrate 100s of apps seamlessly
ComparisonHighrise
Capture leads from websiteRequires third party app
API
Zapier
PieSync
Signup for Free
14 Days free trial. No credit card required.
Abhishek A Agrawal

Contactually Alternative

Contactually Alternative

A Better Web Based CRM Software For SMBs
Contactually Alternative
Try It Now for FREE
14 Days free trial. No credit card required.

Contact Management
ComparisonContactually
Create and manage Contacts from a single page
Edit records like excel
Add notes, conversations and tasks from the list view
Easy to setup/customize
Customize columnsVery Limited
Save filtersLimited
Field level permissions×
Record level permissions
Bulk Email sends
Sales territories and assignment rules
Visual deal pipeline
Signup for Free
14 Days free trial. No credit card required.
Followups & Lead Nurturing
Lead Management - Lead followup automation

 

Follow Up Flawlessly with your contacts

CompanyHub reminds you of contacts you need to followup. Just set hotness indicating how often you would like to stay in touch.
Whenever there is lack of communication, you will automatically get a followup reminder.

ComparisonContactually
Smart followup suggestions for contacts
Smart followup suggestions from email×
Set next followup date in a click×
Signup for Free
14 Days free trial. No credit card required.
Email Management
Stay in touch with your contacts with advanced email features

 

Email Tracking CRM

 

ComparisonEmail Management
2 way email sync
Bulk Emails
Email Templates
Email Tracking
Tracking mails from Gmail
Remind if no reply
Email Scheduling
Signup for Free
14 Days free trial. No credit card required.
Customization and Automation
Manage your businesses easily with automated workflows and custom tables

Automotive
  • Quotes
  • Commissions & Incentives
  • Scheduled Payments
  • Loan Disbursements
  • Vendors & Showrooms

Manufacturing
  • Products
  • Pricelists
  • Quotations & Orders

Real Estate
  • Properties / Projects
  • Bookings
  • Site visits
  • Payments
  • Agreements

Travel
  • Itinerary
  • Packages
  • Locations
  • Suppliers
  • Bookings

 

 

ComparisonContactually
Business Logic / Rules / Flow
– Works on data import×
– Works on creating / updating multiple records using API
– Create using flow chart instead of code
Scheduled workflow without code
Bulk changes without code
Custom Tables×
Custom Fields
Separate Database
Signup for Free
14 Days free trial. No credit card required.
Reporting
Get in depth and real time insights into your business process

 

ComparisonConactually
DashboardsLimited
Standard reports
Custom reports×
Charts & Tabular reportsLimited
Reporting on custom tables & custom fields×
Report sharingLimited
Signup for Free
14 Days free trial. No credit card required.
Quotation & Inventory
Streamline your business with customizable quotes and sales orders

 

ComparisonContactually
Product configuration×
Product list×
Pricelists×
Quotation Templates×
Sales Order×
Inventory×
Signup for Free
14 Days free trial. No credit card required.
Integrations
Get all your apps integrated in one place
ComparisonContactually
Capture leads from websiteSelected Website
API
Zapier
PieSync
Signup for Free
14 Days free trial. No credit card required.
Abhishek A Agrawal

Agile CRM Alternative

Looking for a Agile Alternative?

Agile Alternative
Try It Now for FREE
14 Days free trial. No credit card required.

CompanyHub Has Most of the Features of Agile CRM
Then What Makes CompanyHub Much Better?

Contact Management
ComparisonAgile
Create and manage Contacts from a single page
Edit records like excel×
Add notes, conversations and tasks from the list view×
Customize columns
Save filters
Field level permissions×
Record level permissions
Bulk Email sends
Sales territories and assignment rules
Visual deal pipeline
Signup for Free
14 Days free trial. No credit card required.
Followups & Lead Nurturing
Lead Management - Lead followup automation

 

Stay in touch with all your valuable leads with just a single click

ComparisonAgile
Smart followup suggestions for contacts×
Smart followup suggestions from email×
Set next followup date in a click×
Signup for Free
14 Days free trial. No credit card required.
Email Management
Stay on top of all conversations with advanced email features

 

Email Tracking CRM

 

ComparisonAgile
2 way email sync
Bulk Emails
Email Templates
Email Tracking
Tracking mails from Gmail
Remind if no reply
Email Scheduling
Signup for Free
14 Days free trial. No credit card required.
Customization and Automation
Manage your businesses easily with automated workflows and custom tables

You can track anything. Not just leads.

Automotive
  • Quotes
  • Commissions & Incentives
  • Scheduled Payments
  • Loan Disbursements
  • Vendors & Showrooms

Manufacturing
  • Products
  • Pricelists
  • Quotations & Orders

Real Estate
  • Properties / Projects
  • Bookings
  • Site visits
  • Payments
  • Agreements

Travel
  • Itinerary
  • Packages
  • Locations
  • Suppliers
  • Bookings

 

 

ComparisonAgile
Business Logic / Rules / Flow
– Works on data import×
– Works on creating / updating multiple records using API
– Create using flow chart instead of code
Scheduled workflow without code
Bulk changes without code
Custom Tables×
Custom Fields
Separate Database
Signup for Free
14 Days free trial. No credit card required.
Reporting
Get really powerful, yet really simple reporting

But Companyhub makes is much easier to play with reports and updates reports instantly

 

ComparisonAgile
Dashboards
Standard reports
Custom reports
Charts & Tabular reports
Reporting on custom tables & custom fields
Report sharing
Signup for Free
14 Days free trial. No credit card required.
Quotation & Inventory
Customized CRM With Invoicing For Your Business
ComparisonAgile
Product configuration
Product list
Pricelists
Quotation TemplatesUsing third party
Sales OrderUsing third party
Inventory×
Signup for Free
14 Days free trial. No credit card required.
Integrations
Connect 100’s of apps to automate your work and find productivity super powers.
ComparisonAgile
Capture leads from website
API
Zapier
PieSync
Signup for Free
14 Days free trial. No credit card required.
Abhishek A Agrawal
March 2, 2020

Incident Response Plan

Incident Response Plan

CompanyHub has developed this Information Security Incident Response Plan to implement its incident-response processes and procedures effectively, and to ensure that CompanyHub employees understand them. The intent of this document is to:

  • Describe the process of responding to an incident,
  • Educate employees, and
  • Build awareness of security requirements.

An incident response plan brings together and organizes the resources for dealing with any event that harms or threatens the security of information assets. Such an event may be a malicious code attack, unauthorized access to information or systems, the unauthorized use of services, a denial of service attack, or a hoax. The goal is to facilitate quick and efficient response to incidents, and to limit their impact while protecting the state’s information assets. The plan defines roles and responsibilities, documents the steps necessary for effectively and efficiently managing an information security incident, and defines channels of communication. The plan also prescribes the education needed to achieve these objectives.

Terms and Definitions

Asset: Anything that has value to the CompanyHub

Control: Means of managing risk, including policies, procedures, guidelines, practices or organizational structures, which can be of administrative, technical, management, or legal nature

Incident: A single or a series of unwanted or unexpected information security events (see definition of “information security event”) that result in harm, or pose a significant threat of harm to information assets and require non-routine preventive or corrective action.

Incident Response Plan: A written document that states the approach to addressing and managing incidents.

Incident Response Policy: A written document that defines organizational structure for incident response, defines roles and responsibilities, and lists the requirements for responding to and reporting incidents.

Incident Response Procedures: Written document(s) of the series of steps taken when responding to incidents.

Incident Response Program: Combination of incident response policy, plan, and procedures. Information: Any knowledge that can be communicated or documentary material, regardless of its physical form or characteristics, including electronic, paper and verbal communication.

Information Security: Preservation of confidentiality, integrity and availability of information; in addition, other properties, such as authenticity, accountability, non-repudiation, and reliability can also be involved.

Information Security Event: An observable, measurable occurrence in respect to an information asset that is a deviation from normal operations.

Threat: A potential cause of an unwanted incident, which may result in harm to a system or CompanyHub

Roles and Responsibilities

An incident response team analyzes information, discusses observations and activities, and shares important reports and communications across CompanyHub. The amount of time spent on any one of these activities depends on one key question: Is this a time of calm or crisis? When not actively investigating or responding to a security incident, the team should meet at least quarterly, to review current security trends and incident response procedures. The more information that an incident response team can provide to the executive staff, the better, in terms of retaining executive support and participation when it’s especially needed (during a crisis or immediately after). The roles of various team members are listed below:

  • Chief Security Officer
    Manages the overall incident response process

  • Team Leader
    Drives and coordinates all incident response team activity, and keeps the team focused on minimizing damage, and recovering quickly.

  • Lead Investigator
    Collects and analyzes all evidence, determines root cause, directs the other security analysts, and implements rapid system and service recovery.

  • Communications Lead
    Leads the effort on messaging and communications for all audiences, inside and outside of the company.

Incident Response Steps:

Information security incidents will be communicated in a manner allowing timely corrective action to be taken. This plan shows how CompanyHub will handle response to an incident, incident communication, incident response plan testing, training for response resources and awareness training. The Information Security Incident Response Policy, Plan, and procedures will be reviewed if significant changes occur to ensure their continuing adequacy and effectiveness. Each will have an owner who has approved management responsibility for its development, review, and evaluation. Reviews will include assessing opportunities for improvement and approach to managing information security incident response in regards to integrating lessons learned, to changes to CompanyHub’s environment, new threats and risks, business circumstances, legal and policy implications, and technical environment.

Identification

Identification of an incident is the process of analyzing an event and determining if that event is normal or if it is an incident. An incident is an adverse event and it usually implies either harm, or the attempt to harm CompanyHub. Events occur routinely and will be examined for impact. Those showing either harm or intent to harm may be escalated to an incident. Chief security officer is responsible for identifying the incident. He connects with the reporter through chat/call/email or personally if reporter is one of the employees of CompanyHub, understands what the reporter wants to say and determines whether we can take this report as an incident. Once the incident is identified, the users are notified on Chat and public status page at https://status.companyhub.com

The term “incident” refers to an adverse event impacting one or more CompanyHub’s information assets or to the threat of such an event Examples include but are not limited to the following:

  • Unauthorized use
  • Denial of Service
  • Malicious code
  • Network system failures (widespread)
  • Application system failures (widespread)
  • Unauthorized disclosure or loss of information
  • Information Security Breach
  • Other

Incidents can result from any of the following:

  • Intentional and unintentional acts
  • Actions of third parties
  • External or internal acts
  • Potential violations of CompanyHub’s Policies
  • Natural disasters and power failures
  • Acts related to violence, warfare or terrorism
  • Other

Triage & Investigation

The objective of the triage process is to gather information, assess the nature of an incident and begin making decisions about how to respond to it. It is critical to ensure when an incident is discovered and assessed the situation does not become more severe. Lead investigator is responsible for triage step. The team lead needs answers to the following questions:

  • What type of incident has occurred?
  • Who is involved?
  • What is the scope?
  • What is the urgency?
  • What is the impact thus far?
  • What is the projected impact?
  • What can be done to contain the incident?
  • Are there other vulnerable or affected systems?
  • What are the effects of the incident?
  • What actions have been taken?
  • Recommendations for proceeding
  • May perform analysis to identify the root cause of the incident

Incident Classification & Escalation

Once an event is determined to be an incident, several methods exist for classifying incidents. The incident team lead is responsible for classification of the incident. Once classified, responsible developers/people are notified for escalation. The following factors are considered when evaluating and classifying incidents:

  • Criticality of systems that are (or could be) made unavailable
  • Value of the information compromised (if any)
  • Number of people or functions impacted
  • Business considerations
  • Public relations
  • Enterprise impact
  • Multi-tenant scope

Based on the impact of the incident and the amount of work our teams think it will take to resolve, we assign issues with one of the following severity levels:

  • Severity 1
    A critical incident with very high impact for example, a customer-facing service, like Email Scheduling Service, is down for all customers, confidentiality or privacy is breached, Customer data loss.

  • Severity 2
    A major incident with significant impact for example, a customer-facing service is unavailable for a subset of customers. Core functionality (e.g. record create, edit, delete) is significantly impacted.

  • Severity 3
    A minor incident with low impact, for example, a minor inconvenience to customers, workaround available.Usable performance degradation.

Threat/Vulnerability Eradication

After an incident, efforts will focus on identifying, removing and repairing the vulnerability that led to the incident and thoroughly clean the system. To do this, the vulnerability(s) needs to be clearly identified so the incident isn’t repeated. The goal is to prepare for the resumption of normal operations with confidence that the initial problem has been fixed.

Confirm that Threat/Vulnerability has been Eliminated

After the cause of an incident has been removed or eradicated and data or related information is restored, it is critical to confirm all threats and vulnerabilities have been successfully mitigated and that new threats or vulnerabilities have not been introduced.

Resumption of Operations (only in complete system failures)

Resuming operations is a business decision, but it is important to conduct the preceding steps to ensure it is safe to do so.

Communications

Through each step of the incident response, all the findings are made public on our status page at https://status.companyhub.com and the affected users are notified by email and chat. Communications lead is responsible for communicating openly with the affected users.

Lessons Learnt and Improvements

An after-action analysis will be performed for all incidents. The analysis may consist of one or more meetings and/or reports. The purpose of the analysis is to give participants an opportunity to share and document details about the incident and to facilitate lessons learned. The meetings should be held within one week of closing the incident to discuss what could be done to prevent this kind of incident in the future.

Abhishek A Agrawal
October 17, 2019

Vulnerability Disclosure

Vulnerability Disclosure

Introduction

The information on this page is intended for security researchers interested in responsibly reporting security vulnerabilities to the CompanyHub security team.

Security requires transformation and there is no better way to transform a security program than to engage directly with our customers and users. It is that engagement, along with a strong belief in the collaboration with the security community, that is the key to maintaining a secure environment for all of our users. If you believe you’ve discovered a security vulnerability on or within CompanyHub, we strongly encourage you to inform us as quickly as possible. We ask that such vulnerability reports be kept private and researchers not make those public until we have resolved the issue.

In return, we will work to review reports and respond in a timely manner. We will invite you to our disclosure program at Hackerone, to triage your submission. CompanyHub will not seek judicial or law enforcement remedies against you for identifying security issues, so long as you (1) comply with the policies set forth herein; (2) comply with Hackerone’s Standard Disclosure Terms; (3) do not compromise the safety or privacy of our users; and (4) do not destroy any sensitive data you might have gathered from CompanyHub as part of your research once issues are resolved.

Thanks for your help!

Committed to Coordination

CompanyHub believes that working with skilled security researchers across the globe is crucial in identifying weaknesses in any technology. If you have information related to security vulnerabilities of CompanyHub, we want to hear from you. Please submit a report in accordance with the guidelines below.We value the positive impact of your work and thank you in advance for your contribution.

Guidelines

CompanyHub agrees to not pursue civil claims against researchers related to the disclosures submitted through this website who:

  • Do not cause harm to CompanyHub, our customers, or others;
  • Provide a detailed summary of the vulnerability, including the target, steps, tools, and artifacts used during discovery (the detailed summary will allow us to reproduce the vulnerability);
  • Do not compromise the privacy or safety of our customers and the operation of our services. Specifically;contact us immediately if you inadvertently encounter user data;
  • Do not view, alter, save, store, transfer, or otherwise access the data, and immediately purge any local information upon reporting the vulnerability to CompanyHub;
  • Act in good faith to avoid privacy violations, destruction of data, and interruption or degradation of our services (including denial of service);
  • Comply with all applicable laws;
  • Do not violate any other law (other than those that would result only in claims by CompanyHub), or disrupt or compromise any data that is not their own;
  • publicly disclose vulnerability details only after CompanyHub confirms completed remediation of the vulnerability and not publicly disclose vulnerability details if there is no completion date or completion cannot be ascertained;

Out of Scope

  • Reports from automated tools or scans
  • Issues without clearly identified security impact (such as clickjacking on a static website), missing security headers, or descriptive error messages
  • Missing best practices, information disclosures, use of a known-vulnerable libraries or descriptive / verbose / unique error pages (without substantive information indicating exploitability)
  • Speculative reports about theoretical damage without concrete evidence or some substantive information indicating exploitability
  • Forms missing CSRF tokens without evidence of the actual CSRF vulnerability
  • Self-exploitation (e.g., cookie reuse)
  • Reports of insecure SSL / TLS ciphers (unless you have a working proof of concept, and not just a report from a scanner such as SSL Labs)
  • Our policies on presence/absence of SPF / DMARC records
  • Password complexity requirements, account/e-mail enumeration, or any report that discusses how you can learn whether a given username or email address has a CompanyHub-related account
  • Missing security-related HTTP headers which do not lead directly to a vulnerability
  • Self Cross-site Scripting vulnerabilities without evidence on how the vulnerability can be used to attack another user
  • Social engineering of CompanyHub-related employees or contractors
  • Any physical attempt against CompanyHub-related property or data center
  • Presence of autocomplete attribute on web forms
  • Missing secure cookie flags on non-sensitive cookies
  • Denial of Service Attacks
  • Banner identification issues (e.g., identifying what web server version is used)
  • Open ports which do not lead directly to a vulnerability
  • Open redirect vulnerabilities
  • Publicly accessible login panels
  • Clickjacking
  • Content spoofing / text injection

Terms and Conditions

  • Please use your own account for testing or research purposes. Do not attempt to gain access to another user’s account or confidential information.
  • Please do not test for spam, social engineering or denial of service issues.
  • Your testing must not violate any law, or disrupt or compromise any data that is not your own.
  • Please contact [email protected] to report security incidents such as customer data leakage or breach of infrastructure.

Safe Harbor

CompanyHub agrees not to pursue civil action against researchers who comply with CompanyHub’s’ and HackerOne’s policies regarding this vulnerability disclosure program.

By clicking Submit Report, you consent to Your Information being transferred to and stored in the United States and acknowledge that you have read and accepted the Terms, Privacy Policy and Disclosure Guidelines presented to you when you created your account.

Reporting a Security Vulnerability

Please use the following form to report security vulnerabilities to CompanyHub. If you already have an HackerOne account, you can navigate to https://hackerone.com/companyhub to submit vulnerability report.

Contact Us

Email us[email protected] or Call Us– +91 8390000256

Abhishek A Agrawal

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